Privacy Policy

1. Introduction

Welcome to Vital Replenish (“we”, “our”, or “us”). We respect your privacy and are committed to protecting it through our compliance with this privacy policy. This policy describes the types of information we may collect from you when you visit our website, use our mobile services, or visit our clinic for IV infusion and injection therapies, and our practices for collecting, using, maintaining, protecting, and disclosing that information. By accessing our website or utilizing our services, you agree to this Privacy Policy.

2. Information We Collect

We collect information that falls into two main categories: “voluntarily provided” information and “automatically collected” information.

• Personal & Contact Information: Name, date of birth, mailing address, email address, and phone/mobile number.
• Medical & Health Information: Health history, treatment goals, medical conditions, medication lists, physician communications, and records related to your IV and injection therapies.
• Payment Information: Billing address, payment methods, and transaction history.
• Automatically Collected Data (Log & Device Data): When you visit our website, our servers automatically log your Internet Protocol (IP) address, browser type, device type, operating system, pages visited, and time spent on our site.

3. How We Use Your Information

We collect and use your information for legitimate business and healthcare purposes, including:

• To provide medical care, IV therapies, and wellness services.
• To process your payments and manage scheduling.
• To communicate with you regarding appointments, technical support, and service updates.
• To personalize your website experience and improve our online platform through analytics.
• For marketing and advertising, including sending promotional information about our products and services (subject to your consent).
• To comply with our legal obligations, including HIPAA regulations and fraud prevention.

4. SMS Messaging & Mobile Information

By consenting to Vital Replenish's SMS/text messaging service, you agree to receive recurring service-related messages (e.g., appointment reminders) and promotional messages (e.g., special offers).

• Voluntary Participation: You do not have to sign up for SMS programs to purchase services.
• Opting Out: You may opt out of SMS communications at any time by replying "STOP" to any message.
• Strict Protection of Mobile Data: We respect your right to privacy. Mobile phone information, including text messaging originator opt-in data and consent, is stored securely and will not be shared with any third parties for their marketing or promotional purposes.

5. Sharing and Disclosure of Information

We do not sell your personal information to any outside organization. We only disclose your information to third parties as reasonably necessary to operate our clinic, including:

• Service Providers: IT service providers, booking/scheduling platforms, payment processors, and marketing partners who assist in our business operations and are bound by confidentiality agreements.
• Legal Requirements: To courts, regulatory authorities, or law enforcement if required by law, subpoena, or to establish/defend our legal rights.
• Business Transfers: To an entity that acquires us in the event of a merger, reorganization, or sale of our assets.

6. Use of Cookies and Tracking Technologies

We use "cookies" (small data files stored on your device) and similar tracking technologies to improve your experience.

• Types of Cookies: We use essential cookies (for core website features like booking), performance cookies (to track anonymous site usage patterns), and functionality cookies (to remember your preferences).
• Your Control: You can set your browser to refuse all or some cookies. However, if you disable cookies, some parts of our website may not function properly. At this time, we do not respond to browser "Do Not Track" signals.

7. Data Security and Retention

We implement strict measures designed to secure your personal and health information, including encryption, access controls, and secure server storage. However, no method of electronic transmission is 100% secure, and we cannot guarantee absolute data security. We retain your information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal, medical, and accounting obligations.

8. Your Rights and Choices

You maintain control over your personal and health information. You have the right to:

• Access and Correct: Request a copy of your health records or ask us to correct inaccurate information.
• Opt-Out of Marketing: Unsubscribe from our email database at any time using the "unsubscribe" link at the bottom of our emails, or by contacting us directly.
• File a Complaint: If you believe your privacy rights have been violated, you may file a complaint with our Privacy Officer or the U.S. Department of Health and Human Services. We will not discriminate against you for exercising any of your privacy rights.

9. Children’s Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information without parental consent, we will delete it immediately.

10. Third-Party Links

Our website may contain links to external sites not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites.

11. Updates to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes to our business practices or regulatory requirements. Any changes will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy, the handling of your personal information, or your health information, please contact the Vital Replenish Privacy Officer at:

Vital Replenish
2900 N. University Drive, #71
Coral Springs, FL 33065
Phone: (954) 866-0810
Email: info@renewedvitalcare.com

Effective September 15, 2026: This is the official office and privacy-contact address for Vital Replenish.